US Auto & Home Warranty LLC | Trusted Warranty Solutions

Please read these Terms and Conditions carefully before enrolling in any warranty program. These terms govern your relationship with US Auto & Home Warranty LLC and outline your rights and obligations as a warranty holder.

1. Agreement Overview

These Terms and Conditions ("Agreement") constitute a legally binding contract between US Auto & Home Warranty LLC ("Company," "we," "us," or "our") and the individual or entity ("Client," "you," or "your") purchasing or utilizing our warranty programs. By enrolling in any warranty program offered by US Auto & Home Warranty LLC, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, do not enroll in or use our services. This Agreement applies to all auto warranty and home warranty plans offered directly by US Auto & Home Warranty LLC to individual customers.

2. Warranty Coverage

2.1 Auto Warranty Programs Our auto warranty programs cover mechanical and electrical component failures resulting from defects in materials or workmanship under normal operating conditions. Coverage details, including specific components covered and excluded, are outlined in the individual plan schedule provided at the time of enrollment. 2.2 Home Warranty Programs Our home warranty programs cover failures of covered home systems and appliances resulting from normal wear and use. Coverage details are outlined in the individual plan schedule provided at enrollment. 2.3 Coverage Exclusions Our warranties do not cover: (a) pre-existing conditions known at time of enrollment; (b) damage resulting from accidents, misuse, or neglect; (c) cosmetic damage; (d) routine maintenance services; (e) damage caused by unauthorized modifications; or (f) any condition or failure not specifically listed in your plan schedule.

3. 30-Day Refund Policy

US AUTO & HOME WARRANTY LLC OFFERS A FULL 30-DAY REFUND GUARANTEE ON ALL WARRANTY PLANS. 3.1 Eligibility for Refund You are eligible for a full refund of your warranty plan premium if: • Your cancellation request is submitted within 30 calendar days of your enrollment date • No claims have been filed or approved under the warranty plan during the 30-day period • You provide written notice of cancellation to our customer service team 3.2 How to Request a Refund To request a refund within the 30-day period, contact us by: • Email: usaautoandhomewarrenty@gmail.com • Phone: 602-473-8681 (or 602-288-7384) • Mail: 101 N. 1st Avenue, STE.2325-1334, Phoenix, AZ 85003 Your written refund request must include your full name, enrollment ID, and the reason for cancellation. 3.3 Refund Processing Approved refunds will be processed within 10 business days of receiving a complete cancellation request. Refunds will be issued via the original payment method unless otherwise agreed in writing. 3.4 Cancellation After 30 Days If you cancel your warranty plan after the 30-day period, you may be eligible for a prorated refund of unused premium, minus any applicable administrative fees. Claims paid during the active period will be deducted from any refundable amount. Contact our team to discuss your specific circumstances.

4. Claims Process

4.1 Filing a Claim To file a warranty claim, contact our claims department as soon as the covered failure occurs. Do not authorize or begin any repair work before receiving claim authorization from our team. 4.2 Claim Authorization All repairs must be pre-authorized by US Auto & Home Warranty LLC. Unauthorized repairs may not be reimbursed. Upon authorization, we will work directly with the repair facility or reimburse you for covered repair costs according to your plan terms. 4.3 Required Documentation Claims may require: proof of regular maintenance (for auto plans), description of the failure, diagnostic report from a licensed repair facility, and any other documentation reasonably requested by our claims team. 4.4 Claim Resolution We aim to review and respond to all claims within 2 business days of receiving complete documentation. Complex claims may require additional time for technical review.

5. Payment Terms

Warranty plans may be paid in full at enrollment or through an approved installment schedule. Failure to maintain timely payments may result in suspension or cancellation of coverage. Reinstating a lapsed policy may require a new waiting period. All pricing is provided upon consultation with our partnership team. Pricing is customized based on the institution, volume, and program configuration.

6. Limitation of Liability

US Auto & Home Warranty LLC's liability under any warranty plan shall be limited to the actual cost of covered repairs or replacements, not to exceed the original purchase price of the warranted item. We shall not be liable for consequential, incidental, or indirect damages including but not limited to loss of use, loss of income, or rental costs unless expressly included in your plan.

7. Governing Law & Dispute Resolution

This Agreement shall be governed by the laws of the State of Arizona, without regard to conflict of law provisions. Any dispute arising from this Agreement that cannot be resolved informally shall be submitted to binding arbitration in Maricopa County, Arizona, in accordance with the rules of the American Arbitration Association.

8. Privacy & Data Use

Information collected during enrollment and claims processing is used solely to administer your warranty plan. We do not sell personal information to third parties. Information may be shared with authorized repair facilities and partner institutions as necessary to fulfill warranty obligations. Our full Privacy Policy is available upon request.

9. Amendments

US Auto & Home Warranty LLC reserves the right to update these Terms and Conditions. Material changes will be communicated to active policyholders with at least 30 days advance notice. Continued enrollment after notice of changes constitutes acceptance of the revised terms.

10. Contact Information

For questions regarding these Terms and Conditions, your warranty plan, or to submit a refund request, contact us at: US Auto & Home Warranty LLC 101 N. 1st Avenue, STE.2325-1334 Phoenix, AZ 85003 Phone: 602-473-8681 (or 602-288-7384) Email: usaautoandhomewarrenty@gmail.com Business Hours: Monday – Friday, 9:00 AM – 6:00 PM MST

Have questions about these terms or need clarification?

Contact Our Team

Terms & Conditions

Contents